Privacy policy – Caught & Delivered
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Privacy policy

Privacy Policy

Last Updated: 24th September 2025

At Caught & Delivered, we are committed to protecting and respecting your privacy.

This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from caughtanddelivered.co.uk, or otherwise interact with our services (the "Services").

By using our Services, you’re agreeing to the terms outlined in this Privacy Policy. If you’re not comfortable with any part of it, we kindly ask that you refrain from using our Site or Services.

1. Who We Are

This Site is operated by Caught & Delivered, a trading name for Marrfish Ltd, a UK-based company. For the purposes of UK data protection law, we are the "data controller" of your personal data.

2. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices, legal or regulatory updates, or for operational reasons. Any changes will be posted here and the "Last Updated" date will be revised accordingly. Please review this page regularly to stay informed.

3. What Information We Collect

We collect personal information in the following ways:

A. Information You Provide to Us Directly

This may include:

  • Contact details (name, email address, phone number, billing/shipping address)

  • Order information (items purchased, payment confirmation, delivery instructions)

  • Account details (username, password, preferences)

  • Customer support communications

  • Reviews or other content you submit

B. Information Collected Automatically

When you visit our Site, we collect certain information automatically through cookies and similar technologies:

  • IP address

  • Browser type

  • Device information

  • Referring URL

  • Usage data (pages viewed, time on site, clicks)

Learn more about Shopify cookies

C. Information from Third Parties

We may receive information from:

  • Shopify, who hosts our online store

  • Payment processors, such as Stripe or PayPal

  • Marketing and analytics partners

  • Delivery services (for shipping updates)

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Manage your account

  • Provide customer service

  • Send you updates or transactional communications

  • Send marketing emails or texts (if you opt in)

  • Detect and prevent fraud or misuse

  • Improve our website and customer experience

You can opt out of marketing at any time by clicking "unsubscribe" in our emails.

5. Sharing Your Information

We only share your information with:

  • Service providers (e.g. Shopify, payment gateways, couriers)

  • Marketing and analytics partners

  • Professional advisors or legal authorities, if required

  • Affiliates or in the case of a business transfer or sale

We do not sell your personal data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality (e.g. shopping basket, account login)

  • Understand website usage

  • Improve our marketing and advertising

You can control cookies through your browser settings. Please note that disabling cookies may impact site functionality.

Learn more about Shopify cookies

7. How Long We Keep Your Information

We only retain your personal information for as long as necessary to:

  • Provide our Services

  • Meet legal or regulatory obligations

  • Resolve disputes

  • Enforce our agreements

Once your information is no longer required, we will securely delete or anonymise it.

8. How We Protect Your Information

We use industry-standard security measures to protect your personal data. However, no system is completely secure. Please take care to keep your account details and passwords confidential.

If you suspect any unauthorised access to your account, contact us immediately.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate data

  • Request deletion of your data

  • Restrict or object to certain processing

  • Data portability, in some cases

  • Withdraw consent, where we rely on it

To exercise these rights, email us at hello@caughtanddelivered.co.uk. We may need to verify your identity before fulfilling your request.

10. User-Generated Content

Any reviews, comments, or posts you submit to public parts of the Site may be visible to others. We cannot control how this information is used by third parties. Please be cautious when sharing personal details publicly.

11. Links to Third-Party Websites

Our Site may link to external sites (e.g. Instagram, payment processors). We are not responsible for the content, privacy practices, or security of these third parties. Please review their policies before sharing your data.

12. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from anyone under this age. If you believe a child has provided us with personal data, contact us and we will delete it.

13. International Transfers

If we transfer your data outside the UK (e.g. to Shopify in Canada or US), we do so in compliance with UK GDPR using appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

14. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

15. Contact Us

If you have any questions or would like to exercise your rights, you can contact us at:

Caught & Delivered
29–31 Stansted Distribution Centre,
Start Hill, Bishop’s Stortford,
CM22 7DG, United Kingdom
01279 50 10 51
hello@caughtanddelivered.co.uk